If you would like to update the phone number associated with your My Bitcoin Trade account, please submit a request to support@My Bitcoin Trade.com so our Customer Support team can assist you.
If you would like to update the address associated with your My Bitcoin Trade account, please submit a request to support@My Bitcoin Trade.com so our Customer Support team can assist you.
You can close the account from either your mobile browser or web, however, this is currently not offered on the My Bitcoin Trade app. Or send a request to support@My Bitcoin Trade.com for help
First, you will need to have your account balance at $0. If you have any pending ACH transfers you will need to wait for those to clear after 5 business days to initiate a withdrawal, which you can do here: Transfer Page.
To view your trading history please login to your My Bitcoin Trade account and click here to view your transaction history.
If you'd like to transfer your digital assets to an external wallet or exchange, please navigate to the Withdrawal Page and follow the steps below:
Your digital asset withdrawals may be temporarily restricted for a few different reasons:
Transfers over a digital asset blockchain network require nodes that verify and broadcast transactions, and miners that group transactions into blocks. When your transaction is first broadcasted, it lives in a mempool before being mined. In a distributed system, it may take a few moments for the changes to propagate so that your transaction shows up everywhere. Because of fluctuations in each network’s traffic it can be difficult to predict how long a transaction will take to be confirmed.
Yes you can! You can add a debit card by going to settings on your account, then funding sources methods. From there, please provide the name and billing address for your card, these must match the account holder.
After this, you will need to verify your card. You will see three small micro-deposits on your bank statement. These charges will be between $0.99 and $1.99 in value (or an equivalent in your local currency). To verify your card, we’ll ask that you please confirm the amount that was charged to you. Once verified, the charges will be reversed.
Wire deposits timelines can vary depending on the location and internal policies of your bank as well as the time of day the wire was submitted.
Wire deposits allow us to verify that a bank account is held in the name of the sending user or institution and that the registered account details are correct.
For more information on how to add your bank and submit a wire transfer please contact our support team.
Bank Transfers (ACH) typically clear in 4-5 business days. During this time there will be withdrawal hold on your account.
Verification should take no longer than 24 hours once the requested documentation is uploaded. Please note, documentation must be up to date (not expired) and clearly visible (not blurry and shows all 4 corners) for our team to review.
U.S. Applicants:Proof of identity — your valid state-issued ID, driver’s license, passport or passport card.
International Applicants:Proof of identity — your passport from your country of citizenship; national ID and/or driver’s license from your country of residence as registered with My Bitcoin Trade.
If you feel like your My Bitcoin Trade account may have been compromised or hacked, please submit a request to support@My Bitcoin Trade.com as soon as possible so our Customer Support team can assist you.
We also recommend changing your password by visiting your My Bitcoin Trade account Security Settings: Then, click on “Security Options” and click on “Change Password”
Yes. My Bitcoin Trade complies with all applicable laws and regulations in each jurisdiction in which it operates.
United States My Bitcoin Trade, Inc., the company which operates My Bitcoin Trade and My Bitcoin Trade Global Trading in the U.S., is licensed to engage in money transmission in most U.S. jurisdictions. Most of My Bitcoin Trade's money transmission licenses cover US Dollar Wallets and transfers. In some states, money transmission licenses also cover digital currency wallets and transfers on the platform. In other states, no money transmission license is required to operate a digital currency business
My Bitcoin Trade is also registered as a Money Services Business with FinCEN.
My Bitcoin Trade is required to comply with a number of financial services and consumer protection laws, including:
The Bank Secrecy Act, which requires My Bitcoin Trade to verify customer identities, maintain records of currency transactions for up to 5 years, and report certain transactions.
The USA Patriot Act, which requires My Bitcoin Trade to designate a compliance officer to ensure compliance with all applicable laws, create procedures and controls to ensure compliance, conduct training, and periodically review the compliance program.
Most states’ money transmission laws and corresponding regulations.
International Some countries now require licenses to operate a digital currency business. My Bitcoin Trade is committed to obtaining licenses as needed to comply with local laws.
My Bitcoin Trade ActiveTrader™ is a trading interface that offers advanced charting, additional trading pairs, order types, and deeper order book visibility. For more information on ActiveTrader™ please see our What is My Bitcoin Trade ActiveTrader™ Help Article: What is My Bitcoin Trade ActiveTrader™?
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